Customized Training: The BEST Investment For Success!

Why Is Training So Important?  

Good question.  Well, what is the cost to a company that does not have a structured training system?  (We’ve all seen it.)  In pharmacies, if you don’t do a GREAT job of training new Pharmacists, Pharmacy Techs or Customer Service Specialists, you are literally throwing the “lambs to the lions” starting on their first day.  Since your front line creates your bottom line this is not a very profitable strategy.  You are losing money.

• Without structured on boarding new hires are often “lost” which can send them into “hiding.” 
• Adults do not learn by watching or “shadowing.”  They learn by doing.
• Employees who are left to their own interpretation of “what good looks like” are doomed to miss the target and be brow-beaten by the core team.  
• New hires can drag your standards down to their own comfort level.  
• There is no common goal; therefore no team.  
• They don’t feel important or valued so they are all out for themselves.  The company suffers.  The team suffers.  Ultimately, the customer suffers.

But that’s not all. Untrained or unskilled Managers often become glorified “baby-sitters.”  To them, one-to-one training takes time; too much time.  They don’t want to delegate functions to anyone who may do it “wrong” or who they think “doesn’t have a sense of urgency” when completing a task.  Since they feel accountable for the outcomes they overcompensate for the unskilled employees by doing much of the work themselves. Unskilled or overwhelmed Managers can be the underlying cause of employee turnover.

Training IS YOUR Communication!  It puts money in your pocket every day.

1. When we work with companies, the first step is to define what “good” looks like in every area of the operation.  We get it out of your head and onto paper!  What are the company’s expectations for the team and their job function?  What are the goals?  What are the specific behaviors that will deliver the results every time?  How will they be measured and evaluated?
2. The second key is to define the company’s values, the mission and the vision.  What does your company value as most important – their customers, their brand, their systems, their employees, etc?  How much does the company encourage innovation, empowerment, accountability, integrity, positive attitude, collaboration and teamwork?  How do the values affect the daily priorities?  How can every employee conduct themselves and make customer-related decisions based on these values?
3. The BIGGEST question is HOWto communicate all of the information, thecompany’s expectations and the values?  Answer:  make it self-teaching and the retention will go from 3% to 97%.  We know how to extract your knowledge and make it self-teaching so you can be surrounded by enthusiastic, competent employees – all aligned in the same direction toward your goals?

The BEST Training Solutions, Strategies & Tools

At Profitivity, we see training as direct communication.  Customization lets your employees know what TO do and what NOT to do in your company. It creates boundaries and measurements.  It defines roles and functions so individuals can understand and fulfill their purpose in the larger picture.

• Customized training communicates YOUR expectations and standards.
• Customized training communicates your company values every day.
• Training communicates the information and behaviors that will product the desired results.
• Customize your training to be self-teaching.  Mold it to fit your culture, your systems and your operation.  Create a team of Mentors to sign off on their demonstration of Blueprints.
• Provide a formal orientation or on boarding.  The first day is “imprint day” where the brain literally records their experiences directly.  Make every moment rich with a warm welcome, provide a New Employee Kit, a business overview, a facility tour, staff introductions, take them to lunch, walk them through their training requirements and have them do at least one productive task.  Address their concerns and questions throughout the orientation process.  

Customized Blueprints are Profitivity’s “secret weapon.”  Let them demonstrate to you on a video call. 

Book a 30 minute session now.

Bottom line – when you have a comprehensive, customized and structured training process you have the stepping stones to consistently guarantee great results.  This system puts money in your pocket every day.

• New hires are productive sooner.
• Your team confidently contributes their skills and talents.
• They are accountable for company policies and procedures.
• Highly skilled employees are more likely to stay longer.
• They will provide great customer service.
• Your team will be focused on your direction and goals.
• Productive employees create a great energy!

NOW is the time to get your training system ready for your business!  If you want a helping hand to quickly and inexpensively create your own fully customized training system please contact me directly.